Introducing Our New Customer Portal for Breakdown Cover
At Embassy Gas, we know how important it is for Bordon (GU35) homeowners to feel in control of their heating and boiler cover. That’s why we’re excited to announce our brand-new customer portal, coming soon to your desktop or mobile device. Whether you live in Bordon, Alton, Liphook, Farnham or the surrounding Hampshire villages, you’ll be able to log in securely, update your contact details and access all your policy documents in one convenient place.
What You Can Do in the Portal
1. Easy Login and Account Setup
Gone are the days of digging out old paperwork when you need to check your plan. Our portal will feature a straightforward login process using your email address and a password you set yourself. In just a few clicks, you’ll be registered and ready to explore. Forgot your password? No problem—reset it instantly with our secure email verification.
2. Update Your Personal and Property Details
Moving house in Petersfield (GU32)? Changed your email or phone number in Whitehill? You’ll be able to edit all of your profile information on the fly. Simply navigate to the “My Details” section to ensure we always have the correct address, contact numbers and property information for you.
3. Access Policy Documents Anytime
Whether you need a copy of your latest terms and conditions or your full breakdown cover schedule, every document will be available under “My Documents.” Download your policy PDF, save it to your device and keep it for peace of mind – without waiting for the postman in Grayshott or Hindhead.
Why Bordon Customers Will Love the Portal
Our primary goal is to make life easier for homeowners across GU35 and nearby areas like Liss and Haslemere. Here’s why you’ll find the portal indispensable:
- 24/7 Access: View your policy documents, update details or check upcoming service dates when it suits you, day or night.
- Fast Updates: Changes you make are reflected immediately, so when you report a boiler breakdown or radiator problem, we have the right information on file.
- Eco-Friendly: Reduce paper waste by storing your documents online instead of printing multiple copies.
Preparing for Kick-Off: What You Need to Do
To hit the ground running when our portal launches, here are a few simple steps you can take today:
- Ensure the email address you’ve given us for your boiler cover is active and checked regularly.
- Have your policy reference number and postcode (e.g., GU35) handy when you first log in.
- Bookmark the portal URL or add it to your mobile home screen for instant access.
More Services at Your Fingertips
While you’re waiting for the portal, don’t forget you can also use our website to explore other services:
- New boiler installation packages designed for efficiency and reliability.
- Book boiler servicing to keep your system in top condition and prevent heating breakdown.
Secure by Design
Security is at the heart of our portal development. From encrypted login pages to secure document storage, every element has been designed to protect your personal data. We’re committed to GDPR compliance and use industry-standard protocols to keep your information safe, whether you’re in Farnham (GU30) or further afield in Petersfield.
Rolling Out in Phases
We want to make sure your experience is smooth and reliable, which is why we’re launching the portal in stages. First, a select group of customers will be invited to test-drive the platform. We’ll gather feedback, fine-tune the features, and then open registration to everyone with breakdown cover in Bordon, Alton, Liphook and beyond.
What Happens When You Report a Breakdown?
Even after the portal goes live, our friendly team and Gas Safe engineers will still be on hand to respond to heating breakdowns or boiler repairs. Use the portal to log a new fault, and you’ll receive a confirmation email with an estimated arrival time. Your up-to-date details mean fewer delays and faster resolutions, so you won’t be left in the cold.
Frequently Asked Questions
Will I be charged extra for portal access?
No, the portal is a free service included with your breakdown cover plan. Updating details and viewing documents will not affect your policy premium.
Can I still call to update my policy?
Absolutely. If you prefer to speak directly to a member of our team, you can still call us on (01420) 558993. The portal simply offers an additional, self-service option.
How quickly do changes appear in the portal?
Most updates take effect immediately. In rare cases, it may take up to 30 minutes for our systems to synchronise your new information.
I haven’t received my portal invitation—what should I do?
Check your junk or spam folder first. If you still can’t find it after 24 hours, email helpdesk@embassygas.com so we can resend your registration link.
If you need help with your heating or boiler, our local engineers are here to help. Call us on (01420) 558993 or book online at embassygas.com/book.
Written by Embassy Gas — your local heating experts covering Bordon, Alton, Liphook, Farnham and surrounding areas.